Entry Personal Name

Number of records used in: 1

001 - CONTROL NUMBER

• control field: 11810

003 - CONTROL NUMBER IDENTIFIER

• control field: OSt

005 - DATE AND TIME OF LATEST TRANSACTION

• control field: 20220711065536.0

008 - FIXED-LENGTH DATA ELEMENTS

• fixed length control field: 150310|||a|||||| | ||| d

040 ## - CATALOGING SOURCE

• Original cataloging agency: OSt
• Transcribing agency: OSt

100 ## - HEADING--PERSONAL NAME

• Personal name: Bitner, Mary Jo.

670 ## - SOURCE DATA FOUND

• Source citation: Work cat.: (OSt)0: Zeithaml, Valarie A. 11806, Services marketing: integrating customer focus across the firm /, c2013.