Anticipate : know what your customers need before they do / Bill Thomas & Jeff Tobe.

By: Contributor(s): Material type: TextTextPublication details: Hoboken, N.J. : John Wiley & Sons, c2013.Description: v, 218 p. : ill. ; 24 cmISBN:
  • 9781118356913 (cloth : alk. paper)
  • 9781118417218 (ebk.)
  • 9781118420232 (ebk.)
  • 9781118434086 (ebk.)
Subject(s): DDC classification:
  • 658.8342 22
LOC classification:
  • HF5415.5 .T4793 2013
Contents:
Strategy: creating and destroying customer value -- Doing the right things for the wrong reasons -- Not all customers are good customers -- When customers speak who hears them? -- Input is vital but involvement multiplies the value -- It takes two to be engaged -- Customer focus is a process, not an event -- Culture, the soft stuff is the hard stuff -- Managing change, performance and talent -- Leveraging your culture and value chain.
Tags from this library: No tags from this library for this title. Log in to add tags.
Star ratings
    Average rating: 0.0 (0 votes)
Holdings
Item type Current library Collection Call number Status Date due Barcode
Books Books Tan Tao University General Stacks Non-fiction 658.8342 (Browse shelf(Opens below)) Not For Loan AS-2016-0077

Includes bibliographical references and index.

Strategy: creating and destroying customer value -- Doing the right things for the wrong reasons -- Not all customers are good customers -- When customers speak who hears them? -- Input is vital but involvement multiplies the value -- It takes two to be engaged -- Customer focus is a process, not an event -- Culture, the soft stuff is the hard stuff -- Managing change, performance and talent -- Leveraging your culture and value chain.

There are no comments on this title.

to post a comment.

Powered by Koha