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1.
The book of business awesome : how engaging your customers and employees can make your business thrive / Scott Stratten. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Hoboken, N.J. : John Wiley & Sons, c2012
Other title:
  • Book of business unawesome : the cost of not listening, engaging, or being great at what you do
Availability: Items available for reference: Tan Tao University: Not For Loan (1)Call number: 658.812.

2.
Unselling: the new customer experience Scott Stratten, Alison Kramer. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: USA Wiley 2014
Online access:
Availability: Items available for reference: Tan Tao University: Not For Loan (1)Call number: 658.8.

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