Voice of the customer : capture and analysis /
Yang, Kai.
Voice of the customer : capture and analysis / Kai Yang. - New York : McGraw-Hill, c2008. - xi, 416 p. : ill. ; 24 cm. - Six sigma operational methods series .
Includes bibliographical references (p. 399-402) and index.
0071465448 (alk. paper) 9780071465441 (alk. paper)
2007047794
Quality control--Statistical methods.
Production management--Statistical methods.
Six sigma (Quality control standard)
TS156 / .Y345 2008
658.4013
Voice of the customer : capture and analysis / Kai Yang. - New York : McGraw-Hill, c2008. - xi, 416 p. : ill. ; 24 cm. - Six sigma operational methods series .
Includes bibliographical references (p. 399-402) and index.
0071465448 (alk. paper) 9780071465441 (alk. paper)
2007047794
Quality control--Statistical methods.
Production management--Statistical methods.
Six sigma (Quality control standard)
TS156 / .Y345 2008
658.4013