Leading the Starbucks way : 5 principles for connecting with your customers, your products and your people /

Michelli, Joseph A., 1960-

Leading the Starbucks way : 5 principles for connecting with your customers, your products and your people / by Joseph Michelli. - New York McGraw Hill 2014 - xi, 286 pages : illustrations ; 23 cm

Includes bibliographical references (pages 259-278) and index.

9780071801256 (alk. paper) 0071801251 (alk. paper)

2013015527


Starbucks Coffee Company--Management.


Customer relations.
Product management.
Corporate culture.
Success in business.

HD9199.U54 / S7357 2014

658.4092

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