HBR guide to dealing with conflict (Record no. 10169)

MARC details
000 -LEADER
fixed length control field 03300cam a2200337 i 4500
001 - CONTROL NUMBER
control field 19364163
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20220527090302.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 161102s2017 mau b 001 0 eng c
010 ## - LIBRARY OF CONGRESS CONTROL NUMBER
LC control number 2016044710
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9781633692152
040 ## - CATALOGING SOURCE
Original cataloging agency MH/DLC
Language of cataloging eng
Transcribing agency MH
Description conventions rda
Modifying agency DLC
042 ## - AUTHENTICATION CODE
Authentication code pcc
050 00 - LIBRARY OF CONGRESS CALL NUMBER
Classification number HD42
Item number .G33 2017
082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.4053
Edition number 22
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Gallo, Amy,
Relator term author.
245 10 - TITLE STATEMENT
Title HBR guide to dealing with conflict
Statement of responsibility, etc. Amy Gallo.
246 3# - VARYING FORM OF TITLE
Title proper/short title Harvard Business Review guide to dealing with conflict
246 30 - VARYING FORM OF TITLE
Title proper/short title Dealing with conflict
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. Boston
Name of publisher, distributor, etc. Harvard Business Review Press
Date of publication, distribution, etc. 2017
300 ## - PHYSICAL DESCRIPTION
Extent xxviii, 193 pages ;
Dimensions 23 cm.
490 1# - SERIES STATEMENT
Series statement Harvard Business Review guides
504 ## - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc. note Includes bibliographical references and index.
505 0# - FORMATTED CONTENTS NOTE
Formatted contents note Conflict at work is inevitable, but it doesn't have to be destructive / Linda Hill -- Introduction: A practical plan for dealing with conflict -- Take it step-by-step -- Section 1. Preparing for conflict before it happens: 1. Types of conflict -- Identify the source -- 2. Your options for handling conflict -- Different situations call for different approaches -- 3. Recognize your natural tendency -- Most of us fall into one of two camps -- Section 2. Managing a conflict: 4. Assess the situation -- Understand the players and the larger context -- 5. Get ready for the conversation -- Don't rush in -- 6. Have a productive conversation -- Listen and be heard -- Section 3. Resolving a conflict: 7. Get to a resolution and make a plan -- Collaborate to find a creative solution -- 8. Repair the relationship -- Rebuild trust and move on -- 9. Navigate common situations -- What to do if...
520 ## - SUMMARY, ETC.
Summary, etc. While some of us enjoy a lively debate with colleagues and others prefer to suppress our feelings over disagreements, we all struggle with conflict at work. Every day we navigate an office full of competing interests, clashing personalities, limited time and resources, and fragile egos. Sure, we share the same overarching goals as our colleagues, but we don't always agree on how to achieve them. We work differently. We rub each other the wrong way. We jockey for position. How can you deal with conflict at work in a way that is both professional and productive--where it improves both your work and your relationships? You start by understanding whether you generally seek or avoid conflict, identifying the most frequent reasons for disagreement, and knowing what approaches work for what scenarios. Then, if you decide to address a particular conflict, you use that information to plan and conduct a productive conversation. The HBR Guide to Dealing with Conflict at Work will give you the advice you need to: Understand the most common sources of conflict Explore your options for addressing a disagreement Recognize whether you--and your counterpart--typically seek or avoid conflict Prepare for and engage in a difficult conversation Manage your and your counterpart's emotions Develop a resolution together Know when to walk away--
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Conflict management.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Work environment.
9 (RLIN) 4591
830 #0 - SERIES ADDED ENTRY--UNIFORM TITLE
Uniform title Harvard business review guides.
906 ## - LOCAL DATA ELEMENT F, LDF (RLIN)
a 7
b cbc
c orignew
d 1
e ecip
f 20
g y-gencatlg
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme Dewey Decimal Classification
Koha item type Books
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Collection Home library Current library Shelving location Date acquired Source of acquisition Total Checkouts Full call number Barcode Date last seen Price effective from Koha item type
    Dewey Decimal Classification   Not For Loan Non-fiction Tan Tao University Tan Tao University General Stacks 01/28/2021 Gift of the ASIA   658.4053 AS-2020-0081 01/28/2021 01/28/2021 Books

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