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Dealing with difficult people.

Material type: Text

TextSeries: HBR emotional intelligence seriesDescription: viii, 141 pages ; 18 cmISBN:

9781633696082

Subject(s):

DDC classification:

658.3045 23

LOC classification:

HD42 .D43 2018

Summary: At the heart of dealing with difficult people is handling their--and your own--emotions. How do you stay calm in a tough conversation? How do you get past passive aggressive comments? And how do you know if you're difficult to work with? This book explains the research behind our emotional response to awful colleagues--and how to build the empathy and resilience to make those relationships more productive.--

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Holdings
Item type	Current library	Collection	Call number	Status	Barcode
Books	Tan Tao University General Stacks	Non-fiction	658.3045 (Browse shelf(Opens below))	Not For Loan	AS-2019-0011
Books	Tan Tao University General Stacks	Non-fiction	658.3045 (Browse shelf(Opens below))	Available	AS-2019-0012
Books	Tan Tao University General Stacks	Non-fiction	658.3045 (Browse shelf(Opens below))	Available	AS-2020-0075
Books	Tan Tao University Fiction	Non-fiction	658.3045 (Browse shelf(Opens below))	Available	AS-2022-0035

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At the heart of dealing with difficult people is handling their--and your own--emotions. How do you stay calm in a tough conversation? How do you get past passive aggressive comments? And how do you know if you're difficult to work with? This book explains the research behind our emotional response to awful colleagues--and how to build the empathy and resilience to make those relationships more productive.--

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