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Services marketing: integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler.

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Material type: Text

TextPublication details: New York : McGraw-Hill Irwin, c2013.Edition: 6th edDescription: 642 p. 26 cmISBN:

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Holdings
Item type	Current library	Collection	Call number	Status	Date due	Barcode
Books	Tan Tao University General Stacks	Non-fiction	658.8 (Browse shelf(Opens below))	Not For Loan		A-2015-0041

Includes bibliographical references and index.

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