Uncommon service: How to win by putting customers at the core of your business / How to win by putting customers at the core of your business / Frances Frei, Anne Morriss.
Material type:
TextPublication details: Boston, Mass. : Harvard Business Review Press, c2012.Description: x, 247 p. : ill.; 24 cmISBN: - 9781422133316 (alk. paper)
- 658.812 23
- HF5415.5 .F728 2012
Contents:
Truth #1: you can't be good at everything -- Truth #2: someone has to pay for it -- Truth #3: it's not your employees' fault -- Truth #4: you must manage your customers -- Now multiply it all by culture -- Getting bigger.
| Item type | Current library | Collection | Call number | Status | Date due | Barcode |
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Books
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Tan Tao University General Stacks | Non-fiction | 658.812 (Browse shelf(Opens below)) | Not For Loan | AS-2019-0196 |
Truth #1: you can't be good at everything -- Truth #2: someone has to pay for it -- Truth #3: it's not your employees' fault -- Truth #4: you must manage your customers -- Now multiply it all by culture -- Getting bigger.
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