Yang, Kai. <br/><br/>
Voice of the customer :  capture and analysis / 
Kai Yang. 
 - New York :  McGraw-Hill,  c2008. 
 - xi, 416 p. :  ill. ;  24 cm. 
 - Six sigma operational methods series .
<br/><br/>Includes bibliographical references (p. 399-402) and index. 
<br/><br/><label>ISBN: </label>0071465448 (alk. paper) 9780071465441 (alk. paper) 
<br/><br/><label>LCCN: </label>2007047794 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Quality control--Statistical methods.<br/>Production management--Statistical methods.<br/>Six sigma (Quality control standard)
<br/><br/><label>LC Class. No.: </label>TS156  / .Y345 2008 
<br/><br/><label>Dewey Class. No.: </label>658.4013