McKean, John, 1956- Customer's new voice : extreme relevancy and experience through volunteered customer information / John McKean. - xxii, 321 pages : illustrations ; 23 cm Includes bibliographical references and index. ISBN: 9781119002321 (cloth) LCCN: 2014029363 Subjects--Topical Terms: Customer relations.Consumer behavior. LC Class. No.: HF5415.5 / .M3834 2015 Dewey Class. No.: 658.8343