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1.
Leading the Starbucks way : 5 principles for connecting with your customers, your products and your people / by Joseph Michelli. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York McGraw Hill 2014
Availability: Items available for reference: Tan Tao University: Not For Loan (1)Call number: 658.4092.

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2.
Wikibrands: reinventing your company in a customer-driven marketplace / Sean Moffitt and Mike Dover. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : McGraw-Hill, c2011
Availability: Items available for reference: Tan Tao University: Not For Loan (1)Call number: 658.827.

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