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1.
Voice of the customer : capture and analysis / Kai Yang. by Series: Six sigma operational methods series
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : McGraw-Hill, c2008
Online access:
Availability: Items available for reference: Tan Tao University: Not For Loan (1)Call number: 658.4013.

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2.
THE SIX SIGMA WAY: How to Maximize the Impact of Your Change and Improvement Efforts / Peter S. Pande, Robert P. Neuman, and Roland R. Cavanagh. by
Edition: Second edition.
Material type: Text Text; Format: print ; Literary form: Not fiction
Availability: Items available for reference: Tan Tao University: Not For Loan (1)Call number: 658.5.

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3.
Visual six sigma: making data analysis lean Ian Cox, Marie A. Gaudard, Mia L. Stephens. by Series: Wiley and SAS business series
Edition: Second edition.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: USA 658.4013 2016
Online access:
Availability: Items available for reference: Tan Tao University: Not For Loan (1)Call number: 658.4013.

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