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1.
Operations now : supply chain profitability and performance / Byron J. Finch. by Series: The McGraw-Hill Irwin series operations management
Edition: 3rd ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Boston : McGraw-Hill/Irwin, c2008
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Availability: Items available for loan: Tan Tao University (1)Call number: 658.5. Items available for reference: Tan Tao University: Not For Loan (1)Call number: 658.5.

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2.
Voice of the customer : capture and analysis / Kai Yang. by Series: Six sigma operational methods series
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : McGraw-Hill, c2008
Online access:
Availability: Items available for reference: Tan Tao University: Not For Loan (1)Call number: 658.4013.

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