| 000 | 01101cam a2200277 i 4500 | ||
|---|---|---|---|
| 001 | 18259692 | ||
| 003 | OSt | ||
| 005 | 20220527083414.0 | ||
| 008 | 140808s2015 njua b 001 0 eng | ||
| 010 | _a 2014029363 | ||
| 020 | _a9781119002321 (cloth) | ||
| 040 |
_aDLC _beng _cDLC _erda _dDLC |
||
| 042 | _apcc | ||
| 050 | 0 | 0 |
_aHF5415.5 _b.M3834 2015 |
| 082 | 0 | 0 |
_a658.8343 _223 |
| 100 | 1 |
_aMcKean, John, _d1956- |
|
| 245 | 1 | 0 |
_aCustomer's new voice : _bextreme relevancy and experience through volunteered customer information / _cJohn McKean. |
| 300 |
_axxii, 321 pages : _billustrations ; _c23 cm |
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| 504 | _aIncludes bibliographical references and index. | ||
| 650 | 0 | _aCustomer relations. | |
| 650 | 0 | _aConsumer behavior. | |
| 776 | 0 | 8 |
_iOnline version: _aMcKean, John, 1956- _tCustomer's new voice _dHoboken, New Jersey : John Wiley & Sons, Inc., [2015] _z9781119004202 _w(DLC) 2014032067 |
| 906 |
_a7 _bcbc _corignew _d1 _eecip _f20 _gy-gencatlg |
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| 942 |
_2ddc _cBK |
||
| 999 |
_c7905 _d7905 |
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