| 000 | 01185cam a2200313 i 4500 | ||
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| 001 | 18263443 | ||
| 003 | OSt | ||
| 005 | 20220527083437.0 | ||
| 008 | 140811s2015 cau b 001 0 eng | ||
| 010 | _a 2014030007 | ||
| 020 | _a9781118954775 (cloth) | ||
| 040 |
_aDLC _beng _cDLC _erda _dDLC |
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| 042 | _apcc | ||
| 050 | 0 | 0 |
_aHF5415.5 _b.P68 2015 |
| 082 | 0 | 0 |
_a658.812 _223 |
| 100 | 1 |
_aPrice, Bill, _d1950- |
|
| 245 | 1 | 0 |
_aYour customer rules! : _bdelivering the Me2B experiences that today's customers demand / _cBill Price, David Jaffe. |
| 250 | _aFirst edition. | ||
| 300 |
_axii, 251 pages ; _c24 cm |
||
| 504 | _aIncludes bibliographical references and index. | ||
| 650 | 0 | _aCustomer relations. | |
| 650 | 0 | _aCustomer services. | |
| 650 | 0 | _aConsumer satisfaction. | |
| 700 | 1 |
_aJaffe, David, _d1963- |
|
| 776 | 0 | 8 |
_iOnline version: _aPrice, Bill, 1950- _tYour customer rules! _bFirst edition. _dSan Francisco, CA : Jossey-Bass, [2015] _z9781118954812 _w(DLC) 2014032520 |
| 906 |
_a7 _bcbc _corignew _d1 _eecip _f20 _gy-gencatlg |
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| 942 |
_2ddc _cBK |
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