000			00493nam a22001457a 4500
008			181113b xxu||||| |||| 00| 0 eng d
020			_a9781633690783
082	0	0	_222 _a658.45
245			_aDifficult conversations: craft a clear message, manage emotions, focus on a solution _cHarvard Business Review Press [Issuing body; Publisher]
260			_aBoston _bHarvard Business Review press _c2016
300			_a110 p. _c21 cm.
650			_aCommunication
650			_aBusiness
942			_2ddc _cBK
999			_c9656 _d9656