000			01295cam a2200301 a 4500
001			16872951
003			OSt
005			20220527090032.0
008			110715s2012 maua b 001 0 eng
010			_a 2011029760
020			_a9781422133316 (alk. paper)
040			_aDLC _cDLC _dDLC
042			_apcc
050	0	0	_aHF5415.5 _b.F728 2012
082	0	0	_a658.812 _223
100	1		_aFrei, Frances.
245	1	0	_aUncommon service: How to win by putting customers at the core of your business / _bHow to win by putting customers at the core of your business / _cFrances Frei, Anne Morriss.
260			_aBoston, Mass. : _bHarvard Business Review Press, _cc2012.
300			_ax, 247 p. : _bill.; _c24 cm.
505	0		_aTruth #1: you can't be good at everything -- Truth #2: someone has to pay for it -- Truth #3: it's not your employees' fault -- Truth #4: you must manage your customers -- Now multiply it all by culture -- Getting bigger.
650		0	_aCustomer relations.
650		0	_aCustomer services.
650		0	_aService industries _xManagement.
700	1		_aMorriss, Anne.
906			_a7 _bcbc _corignew _d1 _eecip _f20 _gy-gencatlg
942			_2ddc _cBK
999			_c9999 _d9999