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Voice of the customer : capture and analysis / Kai Yang.

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Material type: Text

TextSeries: Six sigma operational methods seriesPublication details: New York : McGraw-Hill, c2008.Description: xi, 416 p. : ill. ; 24 cmISBN:

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Holdings
Item type	Current library	Collection	Call number	Status	Date due	Barcode
Books	Tan Tao University General Stacks	Non-fiction	658.4013 (Browse shelf(Opens below))	Not For Loan		AS-2013-0081

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Includes bibliographical references (p. 399-402) and index.

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