Voice of the customer : capture and analysis / Kai Yang.

By: Material type: TextTextSeries: Six sigma operational methods seriesPublication details: New York : McGraw-Hill, c2008.Description: xi, 416 p. : ill. ; 24 cmISBN:
  • 0071465448 (alk. paper)
  • 9780071465441 (alk. paper)
Subject(s): DDC classification:
  • 658.4013 22
LOC classification:
  • TS156 .Y345 2008
Online resources:
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Item type Current library Collection Call number Status Date due Barcode
Books Books Tan Tao University General Stacks Non-fiction 658.4013 (Browse shelf(Opens below)) Not For Loan AS-2013-0081

Includes bibliographical references (p. 399-402) and index.

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