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	1.	Uncommon service: How to win by putting customers at the core of your business / How to win by putting customers at the core of your business / Frances Frei, Anne Morriss. by Frei, Frances Morriss, Anne Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston, Mass. : Harvard Business Review Press, c2012 Availability: Items available for reference: Tan Tao University: Not For Loan (1)Call number: 658.812. Add to cart (remove)
	2.	The ultimate question 2.0 :how net promoter companies thrive in a customer-driven world / how net promoter companies thrive in a customer-driven world / Fred Reichheld with Rob Markey. by Reichheld, Frederick F Markey, Rob Reichheld, Frederick F. Ultimate question Edition: Rev. and expanded ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston, Mass. : Harvard Business Press, c2011 Availability: Items available for reference: Tan Tao University: Not For Loan (2)Call number: 658.872, ... Add to cart (remove)

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