Voice of the customer : capture and analysis / Kai Yang.
Material type: TextSeries: Six sigma operational methods seriesPublication details: New York : McGraw-Hill, c2008.Description: xi, 416 p. : ill. ; 24 cmISBN:- 0071465448 (alk. paper)
- 9780071465441 (alk. paper)
- 658.4013 22
- TS156 .Y345 2008
Item type | Current library | Collection | Call number | Status | Date due | Barcode |
---|---|---|---|---|---|---|
Books | Tan Tao University General Stacks | Non-fiction | 658.4013 (Browse shelf(Opens below)) | Not For Loan | AS-2013-0081 |
Includes bibliographical references (p. 399-402) and index.
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